Customer Care Representative

We are hiring a Customer Care Representative to handle customer inquiries, provide product/service information, and resolve issues efficiently. The ideal candidate should be friendly, patient, and able to communicate clearly.

Responsibilities:

Answer incoming calls, emails, and chats from customers

Provide accurate information about products and services

Resolve customer complaints in a timely and professional manner

Maintain customer records and update databases

Follow up with customers when necessary

Requirements:

Minimum Intermediate or Bachelor’s degree

Good communication skills in English and Urdu

Basic computer skills (MS Office, typing)

Previous customer service experience is a plus

Ability to stay calm under pressure and handle multiple tasks