Customer Relations Officer

Job Description

We are seeking a Customer Relations Officer to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a positive experience for all clients.

Responsibilities:

Communicate with customers via phone, email, or in person

Resolve customer complaints and provide appropriate solutions

Maintain a positive, empathetic, and professional attitude

Keep records of customer interactions and follow up when needed

Work closely with other departments to meet customer needs

Requirements:

High school diploma or equivalent; further education is a plus

Strong communication and problem-solving skills

Customer service experience preferred

Good organizational and multitasking abilities

Basic computer skills (Microsoft Office, email)

Job Skills

Customer Interaction ManagementRelationship ManagementCustomer Satisfaction Management

Job Details

Industry:

Travel/Tourism/Transportation

Functional Area:

Client Services & Customer Support

Total Positions:

4 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Karachi, Pakistan

Gender

No Preference

Minimum Education

Bachelor

Career Level

Experienced Professional

Minimum Experience

2 Years

Apply Before:

May 20, 2025

Posting Date:

Apr 21, 2025