Travel / Tour Coordinator

You will be responsible for planning, organizing, and managing travel arrangements and tour packages for clients. This role involves coordinating logistics, providing exceptional customer service, and ensuring a smooth and enjoyable experience for travelers.

Key Responsibilities:

1. Travel Planning and Coordination:

• Design and customize travel itineraries based on client preferences and budget.
• Book transportation, accommodations, and other travel services.
• Manage travel documentation, including visas and insurance.

2. Client Relations:

• Communicate with clients to understand their travel needs and preferences.
• Provide advice on destinations, culture, and travel regulations.
• Address and resolve customer complaints or issues during the trip.

3. Supplier and Partner Management:

• Build and maintain relationships with airlines, hotels, tour operators, and other service providers.
• Negotiate contracts and secure the best rates and deals.
• Ensure timely payments and accurate record-keeping.

4. Logistics and Operations:

• Coordinate transportation, transfers, and guided tours.
• Handle last-minute changes and emergencies.
• Monitor travel schedules and ensure adherence to itineraries.

5. Marketing and Sales Support:

• Promote tour packages and travel deals through various channels.
• Assist in developing marketing strategies and promotional materials.
• Conduct market research to identify new travel trends and customer preferences.

6. Administrative Duties:

• Maintain client records and travel documentation.
• Process payments, refunds, and invoicing.
• Prepare travel reports and expense summaries.