Customer Relationship Officer

Job Description

We are looking for a dedicated customer service professional to join our team in a full-time, in-person capacity. The successful candidate will be responsible for managing customer interactions with professionalism and efficiency, ensuring a positive experience by addressing inquiries and resolving complaints promptly. This role offers a competitive monthly salary ranging from Rs25,000 to Rs35,000.

Key Responsibilities

- Answer incoming calls in a professional and courteous manner.
- Respond promptly and accurately to customer inquiries.
- Handle and resolve customer complaints effectively to ensure satisfaction.
- Provide detailed information about products and services to customers.
- Process orders, forms, and applications accurately and efficiently.
- Identify priority issues and escalate them appropriately.
- Coordinate with relevant departments for follow-up on customer queries requiring additional steps.
- Generate business leads, follow up on them, and report progress and loop closures to the line manager.
- Perform any other tasks assigned by the line manager.

Required Qualifications

- Strong communication skills with a professional phone manner.
- Ability to manage multiple customer interactions simultaneously.
- Problem-solving skills to handle and resolve complaints effectively.
- Attention to detail in processing orders and documentation.
- Capability to identify and escalate priority issues appropriately.
- Team player with the ability to coordinate across departments.
- Basic computer proficiency for data entry and reporting.

This position is well-suited for candidates who thrive in a dynamic customer service environment and are committed to delivering excellent service. The role requires in-person attendance and offers a competitive salary within the stated range.