Customer Support Agent

• Inbond & Outbond Calls.
• Email and Chat Suppot.
• Customer complaint & Ticket Mangement.
• Reporting and Documentation.

REQUIRED SKILLS & QUALIFICATIONS:

• Bachelors degree or equivalent qualification prefered.
• Previous experience in customer support, customer service, or call center operations is preferred.
• Excellent verbal and written communication skills.
• Good problem solving, analytical, and conflict resolution skills.
• Ability to handle inbound and outbound calls, emails, and chat.
• Familarity with CRM platforms, and ticket management systems.
• Strong Multitasking, time management, and organizational skills.
• Ability to work under pressure and handle challenging customer situations professionally.
• Strong sense of responsibility, ownership, and attention to detail.

Work Location: In person