Customer Support Team Lead

BPO / E-commerce / Retail Industry | 5+ Years of Experience

ZERO Lifestyle is looking for an experienced Customer Support Team Lead to lead our customer support team and oversee daily operations.

Responsibilities:

• Lead and manage the customer support team across inbound, outbound, and complaint-handling operations.
• Monitor team performance and ensure achievement of assigned KPIs.
• Handle escalated customer queries and complaints.
• Ensure timely resolution of customer issues and maintain customer satisfaction.
• Monitor call quality, service standards, and team productivity.
• Coordinate with relevant departments to resolve customer-related issues.
• Prepare performance reports and identify areas for improvement.

Requirements:

• 5+ years of experience in customer support, preferably in a team lead or supervisory role.
• Strong experience in inbound, outbound, and complaint-handling operations.
• Previous experience in the BPO or E-commerce industry will be preferred.
• Excellent leadership, communication, and customer-handling skills.
• Strong problem-solving, analytical, and team management skills.

Location: SMCHS, Karachi, Pakistan
Timings: Monday–Saturday, 10:00 AM–7:00 PM
Apply at: [email protected]

Work Location: In person