E-Commerce Specialist

Job Summary:

The E-commerce & Operations Specialist will manage and optimize the company’s e-commerce platform to support its digital sales initiatives in the pharmaceutical industry. This role focuses on building a seamless e-commerce experience that caters to chronic patients and healthcare professionals while complying with industry regulations in Pakistan. The specialist will work to ensure that the platform aligns with the company's mission of enhancing accessibility to pharmaceutical products.

Key Responsibilities:

Implementing insights to ensure the organization stays competitive and efficient in the e-commerce landscape.
Drive sales growth and customer satisfaction by optimizing operations, managing inventory, and collaborating across teams.
Oversee daily online order processing, fulfillment, and tracking to ensure timely delivery.
Maintain an accurate and current stock list on the website, updating product availability and details as needed.
Monitor inventory levels, coordinating with suppliers to replenish stock and manage backorders.
Utilize e-commerce platforms and order management systems to streamline operations and reporting.
Analyze sales data and customer feedback to identify trends and recommend inventory adjustments.
Collaborate with marketing, customer service, and logistics teams to enhance overall service delivery.
Troubleshoot any technical issues related to the e-commerce platform and implement solutions.
Monitoring the daily progress of online activities and transactions
Stay informed about industry trends and best practices to improve operational efficiency.

Qualifications and Skills:

Proficiency in e-commerce platforms like Shopify, Daraz, or Foodpanda.
Strong command of digital marketing tools (Google Ads, Meta Ads Manager, SEO tools).
Expertise in MS Office, analytics, and reporting tools (Google Analytics, Shopify Analytics).
Familiarity with CRM tools, payment gateways, logistics, and shipping tools.
Skills in design, content creation, and website optimization.
Bachelor’s degree in Business Administration, Marketing, or a related field.
2 to 5 years of relevant work experience in e-commerce and operations.
Strong analytical thinking and problem-solving skills to address operational challenges and identify growth opportunities.
Proven ability to analyze competitor performance and adjust strategies to maintain a competitive edge.
Demonstrated capability to collaborate effectively with cross-functional teams, including marketing, logistics, and sales.