Inbound Calling Handling Executive (International Market)

WE'RE HIRING – INBOUND CALL HANDLING AGENT
US-Based Customer Support Campaign

Location: Gulshan-e-Iqbal, Block 13-C, Karachi
Shift: 7:00 PM – 3:00 AM
Working Days: Monday to Saturday
Job Type: Full-Time | Permanent | On-Site

About the Position
We are looking for confident and customer-oriented professionals to join our inbound support team.

As an Inbound Call Handling Agent, you will be responsible for attending calls from existing US-based customers, understanding their concerns, providing accurate information, and ensuring a smooth customer experience.

We need individuals who can communicate confidently in English, handle conversations professionally, and maintain a positive attitude even in challenging situations.

Your Responsibilities
- Attend incoming calls from US-based customers.
- Respond to customer inquiries and service-related concerns.
- Provide accurate information and appropriate assistance.
- Handle customer complaints with patience and professionalism.
- Guide customers through service-related processes.
- Maintain proper call records and customer information.
- Ensure high-quality customer interaction and satisfaction.

Compensation & Benefits
Monthly Earning Potential: Up to PKR 68,000
- Basic Salary: PKR 40,000 – 45,000
- Attendance Allowance: PKR 3,000 per month
- Performance Incentives: Up to PKR 30,000
- Provident Fund
- 15 Days Paid Annual Leave
- Performance-Based Rewards
- Professional Training & Career Development
- Fixed Night Shift – No Rotation

Incentives are subject to individual performance.

Who We're Looking For
- Minimum 1 year of call center or BPO experience.
- Previous experience in inbound or international campaigns preferred.
- Strong spoken English and communication skills.
- Good listening and problem-solving abilities.
- Ability to manage customer conversations confidently.
- Professional attitude and punctuality.
- Intermediate or higher education.
- University students may also apply if available for the full shift.

Work Schedule
Shift 7:00 PM – 3:00 AM
Days: Monday – Saturday
Location Gulshan-e-Iqbal, Block 13-C, Karachi

Application Question(s):

• . Are you comfortable communicating with US-based customers in English over inbound phone calls?
• Do you have previous experience in customer service, customer support, or a BPO/call center?
• Are you available to work Monday to Saturday in either of these shifts: 7 PM–3 AM , on-site at Gulshan-e-Iqbal, Block 13-C, Karachi?

Work Location: In person