On-Screen Customer Service Representative (OCSR)

Job Title: On-Screen Customer Service Representative (OCSR)
Location: Main Shahra-e-Faisal, Karachi
Shift Timings: 07:00 PM To 04:00 AM PKT
Working Days: Monday to Friday
Employment Type: Full-Time and Onsite

Job Responsibilities

• Assist walk-in patients with professionalism and empathy
• Handle patient inquiries, concerns, and complaints effectively
• Guide walk-in patients with transactions, registrations, and other related support
• Maintain accurate records in the CRM/EMR
• Collaborate with internal teams to ensure a quick and efficient patient experience
• Assist in any other relevant task assigned bythe client or line manager

Job Requirements

• Minimum 2 years of US customer service experience.
• Bachelor’s degree or A-Levels.
• Proficiency in MS Office Suite.
• Exceptional English communication skills (written and verbal).
• Basic knowledge ofCRM/EMR systems.
• Flexibility to work USA shift timings.

Perks and Benefits:

• OPD and IPD Health facility for self, dependents, and parents
• Life Insurance Coverage for self
• Fuel Card for Male Employees
• Free Pick & Drop for Female Employees
• In-House Gym Facility
• Paid Leaves & US Holidays
• Referral Bonus

Job Type: Full-time

Application Question(s):

• What is your current salary?
• What is your expected salary?
• If selected? Would you be able to join immediately?
• Residential Area in Karachi?
• Are you comfortable working onsite from 07:00 PM to 04:00 AM PKT (Night Shift)?

Work Location: In person