Manager of 24/7 data entry team (remote)

Data Entry Operations Manager - Remote

Lead our 24/7 remote data entry specialist team. Manage 15-30 remote specialists across three shifts to ensure accurate, timely form submissions.

Responsibilities

• Hiring & Training: Recruit, onboard, and train new remote data entry specialists
• KPI Management: Monitor accuracy rates (98%+ target), response times, and entries per hour
• Shift Planning: Create and maintain 24/7 schedules with full coverage across all shifts
• Team Management: Supervise remote specialists, conduct performance reviews, handle escalations
• Quality Control: Implement QC processes, conduct audits, ensure 15-minute submission deadlines are met

Daily Tasks

• Review performance dashboards and address issues
• Coordinate shift handovers
• Support team via Slack (must be highly responsive)
• Manage PTO requests while maintaining coverage
• Report weekly metrics to senior management

Requirements

• 3+ years managing remote data entry or customer service teams
• laptop and workspace
• Experience with remote teams and 24/7 operations
• Excellent English communication
• Proficient with Google Suite, Slack, scheduling tools

Performance Targets

• 98%+ team accuracy rate
• 100% on-time submissions
• <10% monthly turnover
• Zero coverage gaps

Working Conditions

• Full-time remote
• Must be available for emergencies across all shifts
• Monthly salary + performance bonuses
• 25 days PTO annually

Note: Only completed application forms will be considered.