Unit Head – AI & Automation

Job Title: Unit Head – AI & Automation

Department: Data Science

Location: Karachi

Experience: 8+ Years

Qualification: Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, Economics, or a related field

Role Overview

Raqami is seeking an experienced and strategic Unit Head – AI & Automation to lead enterprise-wide AI, advanced analytics, and automation initiatives. The role will be responsible for defining the AI vision, driving innovation, and delivering measurable business impact through scalable AI and intelligent automation solutions.

Key Responsibilities

• Define, own, and execute the enterprise AI & Automation roadmap aligned with business objectives
• Lead the design, development, and deployment of machine learning models, including credit risk scoring, customer analytics, and predictive decisioning systems
• Design and manage AI-powered chatbots and conversational AI solutions to enhance customer experience, engagement, and operational efficiency
• Identify and implement optimization solutions across Operations, Call Center, Marketing, and Business & Product functions
• Drive end-to-end automation initiatives, including intelligent process automation, to reduce manual workflows and improve scalability
• Translate complex business challenges into AI-driven solutions with clear ROI and measurable outcomes
• Partner with cross-functional teams to embed AI into core products, processes, and customer journeys
• Ensure robust model deployment, monitoring, governance, and continuous improvement through strong MLOps practices
• Evaluate and implement emerging technologies, including Generative AI, to unlock new business capabilities
• Manage and collaborate with external vendors and technology partners as required

Key Requirements

• Strong expertise in Machine Learning, Artificial Intelligence, and Advanced Analytics
• Proficiency in Python and SQL, with hands-on experience using ML frameworks
• Proven experience in credit risk modeling within financial services or fintech environments
• Experience applying optimization and analytical techniques to drive business outcomes
• Hands-on experience with automation and intelligent process automation tools
• Solid understanding of data privacy, regulatory requirements, and ethical AI practices
• Strong leadership, stakeholder management, and communication skills

Why Join Raqami

• Lead high-impact AI and automation initiatives at an enterprise level
• Work at the intersection of advanced analytics, automation, and business transformation
• Be part of an innovation-driven environment shaping data-powered decision-making