Manager / Senior Manager Investor Account Services

Job Description

Central Depository Company of Pakistan Limited (CDC) is seeking a dynamic and experienced professional to lead our Investor Account Services division. As the Manager / Sr. Manager Investor Account Services, you will oversee the operations of Investor Account Services, including IPS and RDA activities, ensuring optimal resource utilization and exceptional customer satisfaction.

Responsibilities
 

•  
  • Operational Leadership: Manage the overall operations of Investor Account Services, including IPS and RDA activities.
  • Resource Optimization: Ensure efficient utilization of staff and resources to control expenses across IAS, IPS, and RDA operations.
  • Product Development: Collaborate in the development, preparation, and implementation of new products.
  • Process Improvement: Continuously review and enhance IAS, RDA, and IPS processes, aligning with banking standards and best practices to deliver efficient services.
  • Customer Satisfaction: Achieve high customer satisfaction by providing quality services and minimizing complaints.
  • Investor Facilitation: Identify opportunities to facilitate investors in day-to-day operations and implement improvements accordingly.
  • Relationship Building: Foster strong relationships with customers and internal departments.
  • Operational Excellence: Ensure efficient processing of all IAS, IPS, and RDA-related transactions and activities.
  • Staff Development: Provide on-the-job training, grooming, and rotation of staff.
  • Succession Planning: Develop and implement succession plans.
  • Performance Management: Oversee performance and talent management.
  • Additional Assignments: Undertake other tasks as assigned by the COO or management.

Professional Qualifications:

CA / ACCA / CMA / MBA

Experience:

• 10+ years of proven experience in investor account services or related fields
• Strong leadership and operational management skills
• In-depth knowledge of IPS and RDA processes
• Excellent communication and customer service orientation

Apply now to join CDC and contribute to Pakistan’s capital market excellence!

Job Skills

Investor CommunicationsRegulatory ComplianceFinancial Services KnowledgeProcess AutomationInvestor Portfolio Services (IPS) systemsIPS Software PlatformsFinancial Data Analysis ToolsReconciliation & Data Analysis (RDA) ToolsFinancial Acumen

Job Details

Industry:

Banking/Financial Services

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Karachi, Pakistan

Gender

No Preference