Operations Manager

Access Infinity is a global, rapidly growing, pricing and market access business combining state-of-the-art Digital Solutions and expert Consultancy Services to help the world’s largest pharma and biotech companies bring their products to market. With high growth year on year and preferred vendor status to the likes of Merck, Pfizer, Novartis, Astellas among others, we are revolutionising the approach to solving the world’s pricing and access complexities with our unique hybrid consultancy and digital solutions. Our flagship products – Access Hub, Evidence Hub, and Nuro – empower pharma teams to plan and execute successful launches, monitor market access performance, and make informed strategic decisions.

The role:
We are seeking an experienced Sales & Product Operations Manager to lead operational excellence across our SaaS portfolio. On the Product side, you will generate usage analytics across Access Hub, Evidence Hub, and Nuro, providing insights that inform the product development roadmap and help the Client Success team demonstrate value to clients. On the Sales side, you will support revenue operations by delivering insight into renewals, pipeline progression, and sales target achievement by person, product, and quarter.

This strategic role sits at the intersection of Product, Client Success, and Sales, ensuring we are data-driven in decision-making and client engagement. You will be responsible for delivering actionable insights, managing key operational processes, and enabling growth through data, tools, and collaboration.

Responsibilities:
Product Analytics

Own and evolve product usage analytics across all three SaaS products

Develop and maintain dashboards tracking client adoption, feature usage, engagement trends, and retention

Partner with Product Managers to provide insights into roadmap priorities and feature enhancements

Support Client Success Managers with customised usage reports for client meetings, renewals, and Quarterly Business Reviews

Provide ad hoc usage analysis to address product performance and client-specific queries

Sales Operations:
Lead tracking and forecasting of renewals and ensure visibility of upcoming renewal timelines and values

Monitor sales performance against targets at the individual, team, product, and quarterly levels

Build and maintain dashboards and reports for revenue metrics, pipeline health, bookings, conversion rates, and renewal forecasts

Partner with Sales leadership to identify performance trends, gaps, and opportunities for the eradication of friction in the buying and onboarding process.

Design workflows within the CRM environment that drive improved buyer and client experiences.

Ensure cross-functional alignment between Product, Sales, and Client Success by sharing insights from analytics and performance data

Skills & Experience Required:
Proven experience in Sales Operations, Product Analytics, or Revenue Operations within a SaaS or tech environment.

Strong proficiency in analytics tools such as Google Analytics and Microsoft Clarity

Experience working with Hubspot, ideally with certifications to back up your expertise

Solid understanding of SaaS metrics: adoption, engagement, retention, churn, renewal, pipeline conversion

Experience creating dashboards and reports that drive executive decision-making

Excellent communication skills with the ability to present data clearly to internal and external audiences

Attention to detail and ability to manage competing priorities across multiple teams

Why join us?

Opportunity to work across three market-leading SaaS products in the pharmaceutical market access space

Direct exposure to senior leadership and influence on product roadmap and revenue strategy

Be part of a collaborative, high-growth environment with opportunities for growth and career progression

Help shape the future of digital solutions in pharma pricing and market access

To apply, please send your CV and cover letter detailing relevant experience to careers.india@accessinfinity.com