Manager Donor Services and Projects

About the job

Description

Donor Care

• Providing swift support to all frontline teams and Global Chapters in terms of donor communications.
• Effective and timely communication by ensuring that all proposals, MOU and CPRs are communicated with the donors on a timely basis.
• Ensure quality compliance for all reporting methods.
• Manage and action donor complaints/feedback to ensure donor satisfaction.
• Provide regular updates to all stakeholders regarding their projects.
• Initiate Land Survey after liaison with potential Land Donor.
• Ensuring timely sign-off processes from Senior Management
• to avoid delays in initiation of Projects.

Monitoring and Reporting (Projects)

• Monitoring the overall activity of all land and build/infrastructural projects.
• Maintaining and analyzing donor’s data and developing reports based on the insights.
• Responsible for the database of all projects in the system.
• Tracking schedules and progress of projects.
• Conduct Annual Regional Development Plan (RDP).
• Review of Construction Progress Reports.
• Maintaining the Build MIS.

Administration

• Project management of schools being constructed and supported by donor portfolio.
• Ensure all operational and administrative processes are streamlined where possible.
• Develop and implement policies, procedures and business processes to ensure operational efficiency and effectiveness.

Communication

• Organize monthly cross-functional meetings to bring alignment among internal stakeholders on key issues, including a decision to initiate school build at a particular location.
• Monthly Dashboard update and circulation.
• Manage expectation of all external and internal stakeholders through effective communication.

Required Skills

• Exceptional communication skills, both written and oral (in English).
• Excellent attention to detail.
• Customer/Donor Management.
• Proficient in MS Office & CRM database.
• Knowledge of Project Management.
• Command over Power BI is an asset.
• Basic mathematical and financial skills.
• Performance driven under work pressure.

Education

Bachelors/Masters (minimum 16 years) in Management and Social Sciences.

Experience

5 – 6 years of relevant experience.