Sales Support Representative (Male)

We are looking for a confident, proactive, and customer-oriented Sales Support Representative (Male) with hands-on experience in the commercial printing industry. This role requires an individual who can independently manage customer communication, coordinate orders from inquiry to delivery, and effectively collaborate with internal teams to ensure seamless execution.

The ideal candidate must possess a solid understanding of printing products, production processes, printing materials, artwork handling, colour separations, and client servicing. Candidates without prior exposure to the printing industry will not be considered.

Key Responsibilities

• Independently manage customer inquiries, quotations, pricing discussions, and day-to-day client communication.
• Prepare accurate quotations, sales orders, proposals, and related documentation.
• Coordinate with customers regarding artwork, specifications, printing requirements, production timelines, and delivery schedules.
• Follow up with clients for artwork approvals, purchase orders, advance payments, and order confirmations.
• Build and maintain long-term relationships with existing customers through professional client servicing.
• Coordinate closely with Production, Design, Procurement, Logistics, and Finance departments to ensure timely execution of orders.
• Monitor order progress and proactively update customers throughout the production cycle.
• Resolve customer concerns professionally and coordinate internally for quick issue resolution.
• Visit customers when required for meetings, order discussions, product presentations, or relationship management.
• Maintain accurate customer records, quotations, order history, and sales documentation.

Education:

• Intermediate, A-Levels, Diploma, Associate Degree, or Bachelor's degree.

Experience:

• Minimum 1+ years of experience in Sales Support, Customer Service, Client Coordination, or Sales Coordination within the Printing Industry.
• Candidates from commercial printing, packaging, labels, security printing, plastic card manufacturing, offset printing, digital printing, or related industries will be given preference.
• Experience in handling B2B customers is highly preferred.

Mandatory Technical Knowledge

Applicants must have practical knowledge of:

• Commercial printing products and services
• Printing production workflow
• Printing materials (paper, PVC cards, labels, packaging materials, etc.)
• Artwork handling and pre-production coordination
• Colour separations and printing specifications
• Print-ready file formats (PDF, AI, CDR, PSD, etc.)
• Order processing and production coordination

Required Skills

• Excellent verbal and written communication skills
• Strong customer handling and relationship management abilities
• Excellent coordination and follow-up skills
• Ability to manage multiple customer orders simultaneously
• Strong problem-solving and decision-making skills
• Good knowledge of MS Excel, Outlook, and Microsoft Office
• High attention to detail with strong organizational skills
• Ability to work independently with minimal supervision
• Professional attitude and customer-first approach

Preferred Candidate Profile

We are specifically looking for someone who:

• Has previously worked in a commercial printing or security printing environment.
• Can understand client requirements without extensive training.
• Is confident in dealing directly with customers and internal departments.
• Can work under pressure while meeting tight production and delivery deadlines.
• Possesses strong ownership, accountability, and a proactive approach toward client servicing.

Location: PECHS, Block 6, Karachi.
Shift: 09:00am-06:00pm (Mon-Fri)

Job Type: Full-time

Pay: Rs65,000.00 - Rs70,000.00 per month

Application Question(s):

• Why did you leave your last job/plan to leave your current job?
• Please include your current/last pay scale with your application
• How soon can you join?

Work Location: In person