Senior Manager-Inbound

The Bank of Punjab is one of the fastest growing Banks in Pakistan with its profound existence of 35+ years. It operates through a network of 900+ real-time online branches and ATMs across the country. The Bank has established a strong foundation while offering premium banking services with major focus on unsurpassed value added services for its customers through advanced solutions.

In line with the Bank’s progression strategy, we invite applications from experienced, dedicated and performance-driven professionals for the following position(s) in our Contact Center, (Information Technology Group). The following job profile offers excellent opportunity for the right candidates desirous of building a long-term career in a dynamic organization:

Grade: Band-7 to Band-5

Location: Karachi

Job Responsibilities:

• As Senior Manager Inbound–Contact Center, responsible for efficient utilization of associated human, software & hardware resources for smooth and non-stop operation of BOP inbound contact center 24 hours a day; 7 days a week.
• Primarily responsible for the provision of 24/7 customer support via phone.
• To maintain an optimal call service level and ensure maximum customers can be entertained with the available resources.
• Coordination with all internal & external stakeholders for trouble shooting & associated problem rectification.
• Motivating and influencing team and ensuring maximum productivity.
• Mentoring and providing assistance and coaching.
• Encouraging and ensuring the team based environment and achieving goals.
• Acting as a mediator during conflicts and resolving them.
• Designing and implementing shift rosters to ensure contact center efficiency.
• Adherence to the policy of Bank of Punjab.

Eligibility Criteria:

Qualification: Minimum Bachelor`s or equivalent degree from an HEC recognized local/ foreign university.

Experience: Minimum 7 to 9 years of experience. Preference will be given

to candidates having 4 years of relevant banking experience.

Age: Up to 55 years as of June 12, 2026.

Important Note:

• Only shortlisted candidates shall be called for interviews. No TA/DA will be admissible.
• The Bank of Punjab reserves the right to accept or reject any application(s) without assigning any reason(s).
• The Bank is an equal opportunity employer. Females, minorities, differently-abled persons (DAPs), and transgender individuals are encouraged to apply.
• The position carries market-based competitive remuneration.
• Individuals fulfilling the above-mentioned criteria are encouraged to apply online through the BOP career portal bop.rozee.pk Latest by June 12, 2026.