Business Manager

About the job
About The Opportunity

Coordinate the end-to-end warehouse processes, from inbound management to stock handling, storing, and order dispatching on a timely basis
Responsible for steering the warehouse operations to the agreed SLAs and KPIs
Proactively recommend and implement operational goals, objectives, and process improvements
Manage Workplace Safety & Health (WSH) procedures to ensure department compliance with regulations by performing periodic safety & health risk assessment
Allocate resources to ensure optimal efficiency (scheduling)
Liaise with the commercial department to actively manage fast and slow-moving lines, manage spoilages, wastages, and shrinkages etc. as well as successful implementation of returns, refunds, damaged and expired goods
Ensure periodical stock takes are carried out and noted down accurately. Physical and system stock variation targets are kept within acceptable tolerance limits
Effectively ensure that the implementation of policies, procedures and work standards are met
Coordinate periodic maintenance of the facilities and escalate any malfunction to the Realty Facility Manager
Ensure warehouse housekeeping and workplace safety
Ensure timely dispatch of orders with 100% accuracy.
Keeping a record of stock expiries and prevent any damaged/expired product from being delivered to the customers.
Maintain positive relationship with external stakeholders such as, neighbours, suppliers and foodpanda riders

What You Need To Be Successful

Bachelor’s from a reputable university
In depth knowledge of operations and first principles (e.g. supply chain, customer service, JIT, Six Sigma etc.)
Knowledge of industry’s local legislation
Stakeholder management including with vendor goods delivery teams, residential and commercial neighbours, and community
Working knowledge of performance/operation metrics
Familiar with Warehouse Management Systems, as well as demand forecasting and stock replenishment tools
Excellent knowledge of manpower planning and scheduling, including for off days, leaves, absences, and variable demand requirements
Self-motivated and able to work independently
Outstanding communication and people skill

Who We Are

The pandas have embarked on an inspiring journey to serve “Meal for Every Table.” This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table.

Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as a “ Business Manager” and play your part in the “QCommerce Domain.”

On this journey, you will report to “Senior Manager, Area Management”.

What's In It For You

What does your playfield look like?

We work in a flexible but fast paced environment.
We start and end with customers to deliver exceptional service.
We love to innovate, prioritize, decide, and deliver. 
We love what we do, and we don’t rest until our targets are achieved.. So if you’re also someone who is driven until the dream is achieved, come join us.