Client Operations Coordinator

About the job

Job Overview

Our client is looking for a dedicated and detail-oriented Client Operations Coordinator to serve as the operational backbone of a growing mobile concierge service. In this role, you will help manage project coordination, maintain CRM records, process orders, and support day-to-day administrative operations. As the business expands into new service lines such as fabric and upholstery, you will contribute to streamlined workflows with potential opportunities to adapt and grow as the company scales and expands into future franchising efforts.

Schedule: Monday - Friday, 9:00 AM - 5:00 PM CST (Flexible, 20 work hours per week)

Responsibilities

• Manage end-to-end project coordination from client design approval through to wallpaper installation completion
• Maintain and update client records, communications, and project status within HoneyBook CRM
• Process invoicing, order placement, and vendor coordination to ensure timely project delivery
• Verify wallpaper measurement calculations and flag discrepancies before orders are placed
• Handle client communications and provide responsive, friendly support throughout the project lifecycle
• Support day-to-day administrative operations to free up the founder for in-home consultations
• Collaborate closely with the founder and team in a creative, fast-paced small business environment

Requirements

• Experience with CRM platforms, preferably HoneyBook or similar client management tools
• Strong problem-solving skills with the ability to proactively identify issues and propose solutions
• High level of attention to detail, particularly with numerical data and order accuracy
• Excellent written and verbal communication skills with a warm, professional tone
• Ability to work independently and manage multiple projects simultaneously

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.