Customer Support Representative

We're seeking a dedicated and customer-focused Customer Support Representative to join our night shift team.

Responsibilities

• Respond promptly to customer inquiries through phone, email, chat, and other communication channels.
• Identify and analyze customer issues, providing effective solutions in a professional manner.
• Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints.
• Escalate unresolved issues to the appropriate internal teams while ensuring follow-up for resolution.
• Deliver accurate, valid, and complete information to customers using the right methods and tools.
• Adhere to all communication procedures, guidelines, and policies to ensure consistency in customer support.
• Contribute positively to team dynamics by assisting team members and accomplishing related tasks as necessary.
• Utilize CRM software to track customer inquiries and monitor service quality and performance.
• Employ active listening techniques to fully understand customer concerns and address their needs effectively.
• Engage in ongoing professional development to improve skills and enhance customer service capabilities.