Customer Support Representative

Job Description:
We are currently seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing assistance and resolving inquiries related to our telecommunications products and services.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Provide technical support and troubleshooting assistance for telecommunications services, including internet, phone, and TV
• Guide customers through the setup and configuration of equipment and services
• Assist customers with billing inquiries, account changes, and service upgrades/downgrades
• Escalate complex technical issues to appropriate departments for resolution
• Meet or exceed performance targets, including call handling metrics and customer satisfaction ratings

Requirements:

• High school diploma or equivalent; degree preferred
• Previous experience in a customer support or technical support role, preferably in the telecommunications industry 1 year.
• Strong communication skills, both verbal and written
• Excellent problem-solving abilities and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Familiarity with telecommunications products and services
• Proficiency in basic computer applications

Job Type: Full-time

Pay: From Rs75,000.00 per month

Work Location: In person