Information Technology Services Specialist

About the job

Company Description Akber Ali & Sons (A&S) is dedicated to delivering state-of-the-art equipment supported by exceptional after-sales service, spare parts availability, and technical consultancy. The company emphasizes long-term customer relationships, ensuring that service quality and technical support are central to its operations. A&S provides comprehensive support solutions, including equipment recommendations, pre-delivery inspections, operational trainings, and maintenance services. With a strong presence across Pakistan, including remote areas, its certified engineers and service teams focus on timely, high-quality maintenance and customer satisfaction.

Role Description The Information Technology Services Specialist is a full-time, on-site role based in the Karachi Division. This role is responsible for providing day-to-day technical support for hardware, software, and network systems used across the organization. The specialist will troubleshoot IT issues, manage service requests, and ensure minimal downtime for internal users and service teams. Responsibilities include monitoring systems, maintaining IT service management processes, documenting incidents and resolutions, and coordinating with vendors when needed. The role also involves collaborating with customer-facing departments to support technology used in service delivery and ensuring that IT tools and systems remain secure, updated, and efficient.

Qualifications

• Candidates should possess strong Technical Support and Troubleshooting skills to resolve hardware, software, and network issues efficiently.
• Candidates should possess solid Information Technology skills, including familiarity with operating systems, networking basics, and common business applications.
• Candidates should possess IT Service Management skills, such as incident handling, ticketing systems, and adherence to service-level standards.
• Candidates should possess Customer Service skills to communicate clearly, support internal stakeholders, and maintain a professional, solution-oriented approach.
• Relevant diploma or degree in Computer Science, Information Technology, or a related field is preferred.
• Experience in an IT support or helpdesk role, ideally within a technical or industrial environment, is beneficial.
• Ability to work on-site in Karachi Division, manage multiple tasks, and prioritize issues based on business impact.
• Strong analytical thinking, attention to detail, and willingness to learn new technologies and tools.