Information Technology Support Specialist

About the job

Company Description Akber Ali & Sons (A&S) is a customer-focused organization that emphasizes both high-quality equipment sales and exceptional after-sales service across Pakistan. The company provides state-of-the-art technology, reliable product quality, and timely delivery of spare parts, supported by expert technical consultancy. A&S offers comprehensive support solutions, including equipment recommendations, pre-delivery inspections, operational training, and maintenance services. Its service teams are equipped to reach even the most remote locations, ensuring maximum customer satisfaction. The company’s engineers are trained and certified by leading principals to maintain and support a wide range of specialized machinery.

Role Description The Information Technology Support Specialist is a full-time, on-site role based in the Karachi Division. This role is responsible for providing end-user technical support, including installing, configuring, and maintaining desktop computers, peripherals, and basic network connections. The specialist will respond to help desk requests, diagnose and resolve hardware and software issues, and escalate complex problems when necessary. Day-to-day tasks include troubleshooting system errors, ensuring systems are secure and updated, maintaining documentation of incidents and resolutions, and coordinating with other departments to support IT-related needs. The role also involves assisting with onboarding of new users, providing basic IT training, and supporting continuous improvement of IT support processes.

Qualifications

• Strong technical support and troubleshooting skills for common hardware and software issues.
• Hands-on experience with desktop computers, operating systems, and peripheral devices.
• Foundational knowledge of information technology principles, including networks and system security.
• Experience providing help desk support, including ticketing, incident tracking, and user communication.
• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field preferred.
• Ability to communicate technical information clearly to non-technical users.
• Strong organizational skills, attention to detail, and ability to prioritize multiple support requests.
• Willingness to work on-site in Karachi Division and support operations in a fast-paced environment.