Business Development Executive

About the job
About Us:

Our purpose here at Get Licensed is to make our world a safer place, and our product promise is to make the Security Industry more efficient by leveraging technology. We also have a people's promise, as without people we are nothing - we believe that looking after our people is paramount, and the pathway to success. Our people promise to provide joy, knowledge, and prosperity for our team members, customers, and shareholders. Get Licensed is a technology business at heart (the majority of our team are developers or tech wizards), and we are at an incredibly exciting stage of our business, having grown 70% year-on-year since 2020.

This position offers an exciting opportunity to immerse yourself in business development and account management within a dynamic and collaborative team environment. As part of the journey, you'll have the chance to build meaningful relationships with clients, enhance your skills in strategic outreach, and contribute to improving customer engagement and experience.

What You’ll Be Doing

Gain experience in engaging with prospective clients, effectively communicating the value of Get Licensed’s solutions, and supporting the onboarding process into the corporate portfolio.
Explore techniques for converting new sales leads into high-value business accounts while contributing to portfolio growth.
Develop skills in re-establishing and nurturing corporate relationships to promote long-term growth and brand loyalty.
Enhance your ability to conduct regular client check-ins, resolve concerns proactively, and share best practices that drive customer success.
Deepen your understanding of client needs and customer experiences to identify product gaps and collaborate on solutions with internal teams.
Build expertise in delivering tailored training and staffing solutions, providing dedicated account management that fosters client satisfaction.
Learn to analyze customer feedback and share valuable insights with product and operations teams to enhance offerings and service delivery.
Strengthen communication strategies with clients to anticipate needs, foster relationships, and provide exceptional experiences.
Refine your problem-solving skills by managing and resolving client issues efficiently, ensuring trust and reliability.

What We’re Looking For

At least 5 years of experience in business development and account management.
A passion for value-driven sales output and strategic growth initiatives.
Flexibility to embrace change while excelling in multitasking, time management, and meeting deadlines.
The ability to take ownership of challenges and commit to finding efficient and effective solutions.
Excellent written and verbal English communication skills combined with a professional demeanor.
Exceptional email communication skills, allowing for concise and effective updates to clients.
A polite, enthusiastic, and warm telephone manner, paired with a positive attitude and high empathy.
Strong active listening skills to understand and meet client needs effectively.
A keen eye for attention to detail that ensures accuracy in work.
Proficiency in utilizing a variety of IT systems, building confidence in handling digital tools.

Expected Behaviours:

We are committed to achieving excellence, whilst having fun and being highly curious. We are passionate about hiring fantastic individuals who thrive in an open, fast-paced and collaborative environment, who are accountable to themselves, take responsibility from day one, and are willing to roll their sleeves up to get stuff done.
There are certain behaviours that we expect from our colleagues, and the key ones are set out below. Fundamentally we expect everyone at Get Licensed to Do The Right Thing. We measure performance against these behaviours as part of each employee’s quarterly review:
Be empathetic — Be kind and treat others how you would like to be treated
Remain curious — ask questions, continually learn, and strive for better
Empower people — share your knowledge, lend a helping hand, and make people feel valued
Think big — Think differently, be agile, act on great ideas quickly – there is always a better way of doing something
Delivery quality — Work to a standard of which you are proud - be efficient, take ownership, deliver and celebrate successes

Our People Promise at Get Licensed is to provide joy, knowledge and prosperity for our team members, customers, and shareholders. We believe that looking after our people is paramount, and the pathway to success