Business Development Officer (BDO)

ZIMS Global is seeking a proactive and results-driven Business Development Officer (BDO) to support the growth of its logistics and courier services. The BDO will be responsible for identifying and onboarding online businesses, promoting company services, signing contracts, maintaining client relationships, resolving operational issues, and driving overall revenue growth. The ideal candidate will play a key role in expanding ZIMS Global’s customer base and strengthening long-term business partnerships.

Key Responsibilities:

Business Development & Sales Growth

 Identify, research, and gather data on online businesses, e-commerce sellers, and SMEs requiring logistics and courier services.

 Approach potential clients through calls, emails, meetings, and digital platforms to introduce ZIMS Global services, rates, and delivery solutions.

 Conduct presentations and negotiations to convert leads into active clients and sign service contracts.

 Achieve assigned monthly and quarterly business targets and contribute to overall company revenue growth.

Client Onboarding & Relationship Management

 Manage the end-to-end onboarding process for new clients, including documentation, pricing agreements, and service activation.

 Maintain strong relationships with existing clients to ensure repeat business and contract renewals.

 Act as the primary point of contact for clients to address queries, service concerns, and feedback.

Operations Coordination & Issue Resolution

 Coordinate with operations, warehouse, and dispatch teams to ensure smooth pickup, sorting, and timely delivery of consignments.

 Resolve client issues related to dispatch delays, delivery status, lost/damaged shipments, and COD or invoice discrepancies.

 Monitor service performance and proactively address operational gaps to maintain customer satisfaction.

Payments & Commercial Management

 Follow up on client payments, COD settlements, invoicing, and outstanding balances in coordination with the finance team.

 Ensure compliance with agreed payment terms and assist in reducing overdue receivables.

 Market Intelligence & Reporting.

 Monitor market trends, competitor pricing, and customer demands to recommend improvements in services and pricing strategies.

 Prepare daily, weekly, and monthly reports on leads, conversions, revenue, client issues, and business performance.

 Maintain accurate client data and sales records using CRM systems or MS Excel.

Brand Representation & Compliance

 Represent ZIMS Global professionally in all client interactions and external meetings.

 Ensure all contracts and business dealings comply with company policies and legal requirements