Call Support Officer

Purpose of the Role

The Call & Support Desk Officer will serve as the primary point of contact for Baitussalam Welfare Trust. The role is responsible for receiving and responding to all incoming calls in a professional, ethical, and service-oriented manner, ensuring accurate guidance and timely coordination with relevant departments.

Key Responsibilities

• Receive and handle all incoming calls of Baitussalam Welfare Trust in a courteous and professional manner
• Understand callers’ queries, complaints, and requests and provide accurate information accordingly
• Route or escalate calls to the relevant department or authority when required
• Deal respectfully with donors, beneficiaries, and the general public
• Handle urgent or sensitive calls with priority and confidentiality
• Follow standard operating procedures (SOPs) and communication guidelines issued by management
• Prepare daily/weekly call summary reports if required by management

Skills & Requirements

• Strong verbal communication skills (Urdu required, basic English preferred)
• Polite, patient, and service-oriented attitude
• Understanding of Baitussalam’s welfare projects and activities (or willingness to learn)
• Basic computer skills (Excel, or simple software)
• Ability to remain calm and professional under pressure
• Previous experience in call handling, reception, or customer support will be an advantage

Job Type: Full-time

Application Question(s):

• Were are you currently residing in [city/location]?
• What is your current/expected monthly salary?
• Are you available to join immediately, or what is your notice period?
• Are you comfortable working from DHA Ph4?
• Do you have your own conveyance/transport?

Experience:

• Call Support: 1 year (Required)

Work Location: In person