Chat Support Executive

Job Description:

• Provide real-time support to customers via chat, ensuring timely and accurate responses.
• Assist customers with product inquiries, order status, account issues, and troubleshooting.
• Maintain a high level of professionalism, empathy, and customer satisfaction during interactions.
• Document customer interactions and update records in CRM systems.
• Escalate complex queries to the appropriate department while ensuring smooth resolution.
• Identify recurring issues and suggest process improvements to enhance customer experience.
• Stay updated with product knowledge, policies, and company updates to assist customers effectively.
• Perform other support-related tasks as assigned by the company.

Qualifications:

• Minimum 2–3 semesters of a Bachelor’s Degree in Marketing, Business, or a related field.
• Previous experience in customer service or a similar support role preferred.

Job Specifications:

• Strong written communication skills with attention to detail.
• Ability to multitask and manage time effectively.
• Customer-oriented mindset with problem-solving ability.
• Familiarity with CRM software and MS Office (Excel in particular) is a plus.

Job Type: Full-time

Pay: Rs50,000.00 - Rs90,000.00 per month

Education:

• Intermediate (Preferred)

Language:

• English (Required)

Work Location: In person