Client Experience Specialist

At Orvin Global, the Client Experience Specialist plays a key role in enhancing the overall satisfaction and loyalty of our clients. This position requires a professional with solid expertise in communication skills, problem solving, and journey mapping to understand and improve client interactions throughout their entire experience with the company.

Responsibilities

Communicate with clients via calls & emails.

Understand client requirements and effectively convey them to theinternal team.

Resolve client issues with a professional approach.

Provide regular project progress updates to clients.

Maintain strong relationship for long term business growth, clients, and stakeholders.

Present the Orvin Globals services and value proposition to prospective clients and decision makers.

Monitor and analyze market trends to identify new partnership opportunities.