Collections & Recovery Officer

Job Description

About the Role

NCRI Pakistan is looking for a motivated and target-driven Collections & Recovery Officer to join our team. The ideal candidate will be responsible for communicating with debtors, negotiating payment arrangements, resolving payment-related concerns, and achieving assigned recovery targets.

📍 Location: I-9/3, Islamabad
🕙 Working Hours: 10:00 AM – 6:00 PM
🏢 Job Type: Full-Time | Onsite

Responsibilities
 

Key Responsibilities

• Contact debtors to negotiate payments, discuss settlements, address concerns, and provide appropriate solutions.
• Conduct initial calls to assigned accounts in accordance with client requirements and targets set by the Team Leader.
• Complete daily tasks and assigned calling activities within the given timelines.
• Maintain accurate and updated records in the CRM, including skip tracing, call details, feedback, customer information, and agreed payment arrangements.
• Identify and update new contact information and alternative payment methods shared by debtors.
• Coordinate with the Team Leader and provide daily updates on calling activities, newly assigned accounts, traced accounts, and other important account developments.
• Follow established collection procedures and maintain professional communication with customers.

Requirements

• Bachelor's degree preferred.
• Strong verbal communication and negotiation skills.
• Good interpersonal and problem-solving abilities.
• Ability to work in a target-driven environment.
• Basic computer skills and familiarity with CRM systems.
• Previous experience in debt collection, recovery, telecalling, or customer service will be an advantage.