Customer Care Executive

Job Description: We are seeking a Customer Care Executive to handle customer inquiries, resolve service issues, and ensure a high level of customer satisfaction. The role involves managing inbound/outbound calls, providing accurate information about telecom products and services, and maintaining positive customer relationships.

Key Responsibilities:

Handle customer calls, emails, or chats professionally and efficiently

Resolve customer complaints and service-related issues promptly

Provide information on telecom plans, services, and promotions

Escalate complex issues to relevant teams when required

Maintain accurate customer records and follow up on cases

Requirements:

Intermediate or Graduate or equivalent qualification

Strong communication and interpersonal skills

Customer-focused attitude with problem-solving ability

Basic computer knowledge; CRM experience is a plus

Willingness to work in shifts, if required Salary: 45k Allowance: 15kShift hours: 9 Hours (Rotational Shifts 'for boys')Location: DHA Phase 7, Karachi.