Customer Relationship Manager

Company: Concept Health Technologies

About Us:

Concept Health Technologies Pakistan (CHT-PK) operates as a distinguished subsidiary of Concept Health Technologies United Kingdom (CHT-UK), delivering comprehensive technical expertise, back-office operations, and administrative support services to our esteemed clientele based in the United Kingdom. Our parent organization, CHT-UK, is at the forefront of providing technology-enhanced healthcare solutions to both private sector patients and those within the National Health Service (NHS).

At the core of our organizational mission lies the development of pioneering technological innovations specifically engineered to bolster diagnostic precision for healthcare professionals while simultaneously reducing assessment waiting periods for families and their children. These solutions represent our commitment to addressing critical inefficiencies within contemporary healthcare systems.

Concept Health Technologies maintains an unwavering dedication to dismantling the obstacles encountered by neurodivergent children worldwide. We firmly uphold the principle that every child, regardless of their neurological profile, deserves equitable opportunities to develop, flourish, and realize their full potential. Our organization remains steadfastly committed to the pursuit of this vision until we achieve meaningful, systemic transformation in how neurodiversity is understood, supported, and celebrated across global healthcare and educational frameworks.

Through our strategic integration of advanced technology, specialized expertise, and compassionate service delivery, Concept Health Technologies continues to redefine standards of excellence in neurodevelopmental healthcare support services, creating lasting positive impact for children and families around the world.

Job Summary:

Concept Health Technologies Pakistan are seeking a proactive and empathetic Care Coordinator to join our growing team. This role is central to the patient journey, acting as the first point of contact for families and ensuring a seamless experience from initial inquiry to post-assessment care. You'll work closely with our clinical team, supporting scheduling, documentation, and communication, and guiding families through the clinical assessment and treatment process.

Key Responsibilities:

• Serve as the first point of contact for patients and families, offering clear, compassionate guidance on the ADHD/Autism or other similar assessment process.
• Manage scheduling and coordination of appointments with clinicians.
• Respond to calls, texts, and email inquiries in a timely and professional manner.
• Collect, organise, and follow up on required documentation, such as school or workplace reports and patient forms.
• Onboard new patients, ensuring they understand the pathway and what to expect.
• Provide clear information regarding assessment fees, available payment plans, and ongoing subscription services.
• Support patients’ post-assessment, helping them understand their diagnosis, treatment options, and next steps.
• Coordinate the medication pathway, including prescription reviews and follow-up care.
• Act as a liaison between patients and the clinical team, ensuring smooth and timely communication.

Requirements:

• Excellent written and verbal communication skills in English.
• Strong organisational skills with attention to detail.
• Customer-focused mindset with politeness, empathy and professionalism.
• Ability to manage multiple tasks and priorities in a remote working environment.
• Tech-savvy and comfortable using digital tools for communication and scheduling.

Working Hours: 12pm – 10pm

What We Offer:

• Opportunity to be part of a growing, patient-focused healthcare team
• Supportive team environment
• Training and development opportunities

Office Address: C-3 Block "D", North Nazimabad, Karachi.

How to Apply:

Send your updated CV, a brief cover letter and a 3-Minute introduction video in English covering about you, your experience, your strengths and weakness at [email protected]

Job Type: Full-time

Pay: Rs60,000.00 - Rs150,000.00 per month

Work Location: In person

Application Deadline: 23/04/2025
Expected Start Date: 27/04/2025