Customer Support Representor

Position: Customer Support Representative
Location: Mai Kolachi Bypass, Clifton, Karachi.
Role Overview:
We are seeking a meticulous and proactive Customer Support Representative to join our team. This role plays a crucial role in ensuring the smooth functioning of our web portal and the accuracy of monitoring and evaluation processes related to:

• Sites Management
• Fleet Management
• Attendance Management
• Other relevant operations.

Key Responsibilities:

• Communicate with the client regarding queries and concerns.
• Monitor and analyze data to ensure accuracy and compliance with established standards of operations.
• Identify and rectify discrepancies or errors in tracking devices and CMS data.
• Utilize web portal access to analyze text, spatial, and packet data.
• Prepare and manipulate Microsoft Excel/Google Sheets files using advanced features and other appropriate tools for comprehensive data analysis.
• Collaborate effectively with internal teams to provide insights and recommendations based on data findings.
• Ensure the web portal is responsive and functioning optimally at all times.
• Data Monitoring: Oversee and analyze data from web portals and hardware devices, including GPS trackers and RFIDs.

Analysis: Identify trends, patterns, and insights from the data to support client needs and operational improvements.

Reporting: Develop and present reports and visualizations to communicate data findings effectively.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Data Sciences, or equivalent.
• Proven experience in data analysis, preferably within a monitoring and evaluation framework.
• Proficiency in Excel and similar tools for data manipulation and analysis.
• Familiarity with web portal management and adeptness in interpreting data.
• Strong problem-solving skills with acute attention to detail.
• Excellent communication skills and ability to collaborate across teams.
• Prior experience in customer support or related roles is preferred.

Perks & Benefits:

ü Market Competitive Salary

ü Lunch

ü Performance Incentives.

Why Join Us:

• Opportunity to contribute to cutting-edge technology supporting a critical public service.
• Collaborative and dynamic work environment conducive to professional growth.
• Competitive salary and comprehensive benefits package.

Application Process:
Interested candidates are invited to Apply here or submit their resume along with a cover letter outlining their qualifications and interest in the role, to [[email protected]]. We look forward to receiving your application and discussing how you can contribute to our mission of optimizing operations through superior IT support.

Job Type: Full-time

Pay: Rs35,000.00 - Rs60,000.00 per month

Work Location: In person