Customer Sales Officer

Qualification & Experience:
Graduate along with 1-2 years of relevant experience.

Job Description:

Receive prospects and clients and answer their questions by giving information on the benefits, pricing and conditions of the products and services offered.
Gather information from prospects to identify their profile, eligibility and potential needs, and input these elements into the appropriate tools.
Create new clients and accurately record their information in the appropriate information systems.
Carry out operations to subscribe clients to products and services (opening of accounts, subscription to services…) and operations on accounts (transfers, issuance of ATM cards and chequebooks…).
Record clients’ loan applications and explain them the next steps and documents required.
Prepare loan disbursements and conduct pre-disbursement interviews with clients.
Record clients’ complaints.
Classify and archive client files in the branch according to the archiving procedure.
Ensure Fair Trade and Customer protection principles in all interactions with clients, trust, fairness, transparency and accountability.
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service

How To Apply

If you meet the eligibility criteria, please send your application to [email protected] and be sure to include the position you’re applying for in the email subject line.