Customer Service Representative

We are seeking enthusiastic and dedicated Customer Service Representatives (CSR) to join our growing team. As a CSR, you will be the first point of contact for our customers, helping to resolve issues, answer questions, and provide an outstanding customer experience.

Available Shifts:

We offer three fixed full-time shifts. Please indicate your preferred shift when applying:

Morning Shift: 9:00 AM – 5:00 PM

Evening Shift: 5:00 PM – 1:00 AM

Night Shift: 1:00 AM – 9:00 AM

Key Responsibilities:

Respond to customer inquiries via phone, email, or chat in a professional and timely manner

Provide accurate information about products and services

Resolve complaints and ensure customer satisfaction

Document interactions and follow-up actions in the CRM system

Escalate complex issues to the appropriate department when necessary

Qualifications:

Fresher's may also apply

Previous experience in a customer service role preferred

Excellent communication and problem-solving skills

Ability to multitask and work under pressure

Comfortable using computer systems and customer support software

Availability to work your selected shift consistently

What We Offer:

Competitive salary

Opportunities for growth and advancement

Supportive team environment

Job Skills

Customer ServiceCustomer Satisfaction ManagementCustomer Analysis

Job Details

Industry:

Business Development

Functional Area:

Client Services & Customer Support

Total Positions:

4 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

DHA, Karachi, Pakistan

Gender

No Preference

Minimum Education

Intermediate/A-Level

Career Level

Entry Level

Experience

Fresh 

Apply Before:

Jun 14, 2025