Customer Support Representative – Night Shift

• Job Title: Customer Support Representative – Night Shift
• Location: Shahrah-e-Faisal, Karachi
• Job Type: Full-time, On-site, Night Shift
• Salary: 100k to 130k

Working Hours:

• Monday to Friday: 3:00 AM – 11:00 PM
• Saturday: 3:00 AM – 7:00 AM

About the Role

We are seeking a proactive and customer-focused Customer Support Representative to join our fast-growing e-commerce team. The ideal candidate will provide exceptional support to our customers, handle inquiries across multiple channels, and ensure every customer interaction reflects our commitment to excellence.

Key Responsibilities:

• Handle customer inquiries through email, live chat, and phone calls in a timely and professional manner.
• Resolve customer concerns effectively while maintaining a positive, empathetic, and solution-oriented approach.
• Manage assigned back-office tasks efficiently and accurately.
• Review customer feedback and recommend improvements to products, services, or internal processes.
• Work closely with cross-functional teams to streamline processes and enhance overall customer satisfaction.
• Ensure adherence to company policies while consistently delivering a customer-first experience.

Requirements:

• Education: A-Levels or Bachelor’s degree in relevant discipline.
• Experience: 2–3 years of experience in customer service (preferably in e-commerce)
• Excellent communication and interpersonal skills
• Strong problem-solving, decision-making, and multitasking skills.
• Ability to handle high-pressure situations with professionalism and patience.
• Familiarity with CRM tools, ticketing systems, or customer service software is a plus.

Perks & Benefits:

• Competitive salary
• Paid leaves
• Health insurance
• Overtime pay on gazetted holidays
• Opportunity to work with a fast-growing international e-commerce brand
• Exposure to global industry practices and events

Send your CV to [email protected] with the subject line “Customer Support Representative”

Job Type: Full-time

Pay: Rs80,000.00 - Rs100,000.00 per month

Application Question(s):

• How many years of customer service experience do you have?
• Do you have prior experience in e-commerce?
• Are you available to work night shifts (3:00 AM – 11:00 PM, Monday to Friday; 3:00 AM – 7:00 AM Saturday)?
• Are you comfortable handling customer calls, emails, and live chats daily?
• What is your current salary?
• What is your salary expectation?
• How soon you can join us? (Answer in no of days)
• Have you worked with international clients or customers before?

Work Location: In person