Customer Support

About the Role

We're looking for an energetic, self-driven individual to join our Calling Team. You'll be the first human touchpoint for inbound leads coming from digital marketing campaigns — calling fast, qualifying smart, booking appointments, and keeping our CRM spotless. This is not a closing role. You own the lead from first contact to confirmed appointment.

Key Responsibilities

• Call and qualify inbound leads immediately
• Book, confirm, and reschedule appointments
• Follow up consistently with non-responsive leads
• Maintain accurate CRM records after every interaction
• Send daily appointment notifications and end-of-day reports
• Follow SOPs and flag issues to the Team Lead
• KPIs
• Lead response time under 15 minutes
• Appointment booking rate
• Show rate of booked appointments
• Follow-up completion — 3 documented attempts per lead
• CRM update accuracy — zero missed entries
• Daily report submission — no exceptions

Requirements:

• Energetic and confident on calls
• Fluent in English — spoken and written
• Highly organized with strong follow-up discipline
• Reliable, accountable, and process-oriented
• Comfortable working night shifts six days a week

Qualifications

Intermediate or above

0 to 2 years experience — attitude over experience

GoHighLevel or any CRM experience is a plus

Timmings:

Night shift, Monday to Saturday, 7 PM to 4 AM

Pay: Rs30,000.00 - Rs40,000.00 per month

Work Location: In person