Customer Support Executive (6PM-2AM/10PM-6AM)

Customer Support Representative – US Operations
Build Your Career with ABS International

ABS International is a US-based organization with an established operations center in Karachi since 2009. Unlike traditional BPOs, we own and manage all of our brands, campaigns, and customer support operations entirely in-house. This enables us to deliver exceptional customer experiences while providing employees with stable, long-term career opportunities.

Backed by more than 16 years of industry experience and a team of over 200 professionals, ABS International has built a reputation for operational excellence, employee development, and a collaborative workplace culture. As our US Operations continue to grow, we are seeking enthusiastic, customer-focused, and motivated individuals to join our expanding team.

About the Role

As a Customer Support Representative, you will be the first point of contact for our US-based customers, delivering professional assistance and ensuring every interaction leaves a positive impression. You will handle customer inquiries, resolve concerns efficiently, and contribute to an outstanding customer experience while representing the values of ABS International.

Whether you're beginning your career or looking to strengthen your customer service expertise, we provide fully paid training, continuous coaching, and ongoing professional development to help you succeed and grow within the organization.

Note: This is not a sales job!

Key Responsibilities

Handle inbound and outbound customer interactions with professionalism, empathy, and courtesy.
Respond to customer inquiries promptly while resolving issues accurately and efficiently.
Deliver an exceptional customer experience through clear communication and effective problem-solving.
Maintain accurate customer records and update information using CRM software.
Collaborate with supervisors and team members to achieve individual and team performance goals.
Follow company policies and maintain the highest standards of professionalism in every customer interaction.
Who Can Apply?

We welcome applications from:

Intermediate, O-Level, and A-Level students or graduates.
Bachelor's degree students and graduates.
Fresh graduates and entry-level professionals seeking long-term career opportunities.
Individuals with excellent English communication skills and a genuine passion for helping customers.
Preferred Qualifications

Ideal candidates will have:

Excellent spoken and written English communication skills.
Basic computer proficiency and good typing speed.
Strong interpersonal, listening, and problem-solving skills.
A positive attitude with a customer-first approach.
The ability to perform effectively in a fast-paced, team-oriented environment.
A willingness to learn, grow, and build a successful long-term career.
Experience

No prior experience is required.

We encourage fresh candidates with strong communication skills, enthusiasm, and a willingness to learn to apply. Our comprehensive paid training program, combined with ongoing coaching and mentorship, will equip you with the practical knowledge, confidence, and skills needed to excel in customer support.

Job Details

Position: Customer Support Representative – US Operations

Employment Type: Full-Time | Permanent | On-Site

Locations:

Gulistan-e-Johar, Block 14, Karachi
Gulshan-e-Iqbal, Block 13-C, Karachi
Working Days: Monday to Saturday

Fixed Shift Options:

6:00 PM – 2:00 AM
10:00 PM – 6:00 AM
Work Mode: On-Site

Please Note: This is a permanent on-site role with fixed evening or night shifts. Morning shifts, rotational schedules, and remote work are not available. Please apply only if you are comfortable working during the specified hours.

Compensation & Benefits

Monthly Salary: PKR 40,000 – 45,000
Performance-based incentives.
PKR 3,000 monthly punctuality bonus.
Fully paid training from your first day.
Continuous coaching, mentoring, and professional development opportunities.
15 days of paid annual leave with a leave encashment option.
Permanent full-time employment.
A safe, professional, and supportive work environment.
Why Join ABS International?

At ABS International, our people are the driving force behind our success. We are committed to fostering a workplace where employees feel valued, supported, and empowered to reach their full potential.

Our culture promotes teamwork, continuous learning, and career advancement, giving every employee the opportunity to build a stable and rewarding professional future.

What Sets Us Apart?

Over 16 years of industry excellence.
Direct US principal company.
A team of 200+ professionals.
Comprehensive paid training and structured onboarding.
Continuous coaching and dedicated mentorship.
Positive, collaborative, and professional workplace culture.
Stable long-term career opportunities.
Apply Today

If you're a confident communicator who enjoys helping people and wants to build a rewarding career in customer support, we'd love to hear from you.

Join ABS International and become part of a team that values professionalism, and exceptional customer service. Apply today and start your journey with us!

Pay: Rs40,000.00 - Rs45,000.00 per month

Application Question(s):

Are you comfortable commuting to Gulistan-e-Johar, Block 14 in Karachi, Daily
Work Location: In person