Female Customer Support Executive (6PM-2AM) – Karachi

Customer Support Representative (Female) – US Operations
Build Your Career with ABS International

ABS International is a US-based organization with an established operations center in Karachi since 2009. Unlike traditional BPOs, we own and manage all of our brands, campaigns, and customer support operations entirely in-house. This enables us to deliver exceptional customer experiences while providing employees with stable, long-term career opportunities.

Backed by more than 16 years of industry experience and a team of over 200 professionals, ABS International has built a reputation for operational excellence, employee development, and a collaborative workplace culture. As our US Operations continue to grow, we are looking for enthusiastic, customer-focused, and motivated female Customer Support Representatives to join our expanding team.

About the Role

As a Customer Support Representative, you will be the first point of contact for our US-based customers, providing professional assistance and ensuring every interaction reflects our commitment to outstanding service. You will handle customer inquiries, resolve concerns efficiently, and help create a positive customer experience while representing the values of ABS International.

Whether you're beginning your career or looking to strengthen your customer service expertise, we provide fully paid training, continuous coaching, and ongoing professional development to help you succeed and grow within the organization.

Key Responsibilities

Handle inbound and outbound customer interactions with professionalism, empathy, and courtesy.
Respond to customer inquiries promptly while resolving issues accurately and efficiently.
Deliver an exceptional customer experience through clear communication and effective problem-solving.
Maintain accurate customer records and update information using CRM software.
Collaborate with supervisors and team members to achieve individual and team performance goals.
Follow company policies while maintaining the highest standards of professionalism.
Who Can Apply?

We welcome applications from:

Female Intermediate, O-Level, and A-Level students or graduates.
Female Bachelor's degree students and graduates.
Fresh graduates and entry-level candidates looking to build a long-term career.
Individuals with excellent English communication skills and a passion for helping customers.
Preferred Qualifications

Ideal candidates will have:

Excellent spoken and written English communication skills.
Basic computer proficiency and good typing speed.
Strong interpersonal, listening, and problem-solving skills.
A positive attitude with a customer-first mindset.
The ability to thrive in a fast-paced, team-oriented environment.
A willingness to learn, grow, and develop professionally.
Experience

No prior experience is required.

Fresh candidates with strong communication skills, enthusiasm, and a willingness to learn are encouraged to apply. Our comprehensive paid training program, combined with continuous coaching and mentorship, will provide you with the knowledge, confidence, and practical skills needed to excel in customer support.

Job Details

Position: Customer Support Representative (Female) – US Operations

Employment Type: Full-Time | Permanent | On-Site

Location: Gulshan-e-Iqbal, Block 13-C, Karachi

Working Days: Monday to Saturday

Shift Timing: 6:00 PM – 2:00 AM (Fixed Evening Shift)

Work Mode: On-Site

Please Note: This is a permanent on-site position with a fixed evening shift. Remote work, rotational schedules, and morning shifts are NOT available. Please apply only if you are comfortable with the specified working hours.

Compensation & Benefits

Monthly Salary: PKR 40,000 – 50,000
Performance-based incentives.
PKR 3,000 monthly punctuality bonus.
Company-provided drop-off service for female employees on nearby routes.
Employees who do NOT use the company drop-off service will receive a PKR 10,000 monthly travel allowance.
Fully paid training from your first day.
Continuous coaching, mentoring, and professional development opportunities.
15 days of paid annual leave with a leave encashment option.
Permanent full-time employment.
A safe, professional, and supportive work environment.
Why Join ABS International?

At ABS International, our people are the driving force behind our success. We are committed to creating a workplace where every employee feels valued, supported, and empowered to reach their full potential.

Our collaborative culture, structured training, and clear career progression provide the foundation for a stable and rewarding career.

What Sets Us Apart?

Over 16 years of industry excellence.
Direct US principal company.
A team of 200+ professionals.
Comprehensive paid training and structured onboarding.
Continuous coaching and dedicated mentorship.
Positive, collaborative, and professional workplace culture.
Company drop-off service OR PKR 10,000 monthly travel allowance.
Stable long-term career opportunities.
Apply Today

If you're a confident communicator who enjoys helping people and is ready to build a rewarding career in customer support, we'd love to hear from you.

Join ABS International and become part of a team that values growth, professionalism, and exceptional customer service. Apply today and start your journey with us!

Pay: Rs40,000.00 - Rs50,000.00 per month

Work Location: In person