Customer Support Representative (E‑Commerce)

Company: KAS Designs

Location: Street 2, Block 5, Gulshan-e-Iqbal, Karachi (On-site)

Job details

• Job type: Full-time
• Schedule:
• Day shift (10:00 AM – 6:00 PM)
• Monday to Saturday
• Sunday off

Full job description

KAS Designs is a Karachi-based e‑commerce agency located in Gulshan-e-Iqbal. We provide complete e‑commerce services including design, product shoots, website/store development, and performance marketing.

We are hiring a Customer Support Representative (CSR) for our in-house e‑commerce brand. The CSR will handle customer queries, manage orders, and coordinate with courier companies to ensure smooth and timely deliveries.

Responsibilities:

• Respond to customer queries on all social media platforms (Facebook, Instagram, WhatsApp, TikTok, etc.)
• Reply to comments, inbox messages, and DMs promptly and politely
• Provide product information (sizes, prices, availability, delivery time, return/exchange policy, etc.)
• Take customer orders from social media, WhatsApp, and calls
• Record and update order details accurately in Excel/Google Sheets or internal tools
• Coordinate with internal team for order confirmation, packing, and dispatch
• Track orders through courier portals and keep customers updated on order status
• Record and handle returns and exchanges, as per company policy
• Coordinate with courier companies for pickups, returns, delayed or missing shipments
• Maintain proper data and reports of orders, deliveries, returns, and exchanges
• Share regular updates and customer feedback with management

Requirements

• Education:
• Intermediate (F.A/F.Sc) required
• Bachelor’s degree preferred
• Experience:
• Customer service / e‑commerce: 0–2 years (fresh candidates may apply if skilled)
• Skills:
• Good communication skills in Urdu and basic English (written and spoken)
• Comfortable using social media apps (Facebook, Instagram, WhatsApp, TikTok)
• Basic knowledge of MS Excel / Google Sheets
• Organized, punctual, and responsible
• Able to handle workload during busy sales / campaign days
• Preference:
• Candidates living near or within Gulshan-e-Iqbal are preferred for easier commute
• Women are strongly encouraged to apply

Schedule

• 8 hour shift
• Day shift
• Monday to Saturday
• Sunday off

Ability to commute/relocate

• Gulshan-e-Iqbal, Karachi: Reliably commute or planning to relocate before starting work (Required)

Languages

• Urdu: Required
• English: Preferred

How to apply

Apply through Indeed or send your CV to:
Email: [email protected]
Subject line: CSR – Your Name

Job Types: Full-time, Internship, Fresher
Contract length: 3 months

Pay: Rs15,000.00 - Rs20,000.00 per month

Work Location: In person

 

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