Customer Support Specialist

Job Title: Customer Support Specialist

Experience: 6 months – 2 years

Location: Hybrid

Department: Customer Success Employment

Type: Full-time

About the Role

We are seeking a proactive and customer-focused Customer Support Specialist to join our Customer Success team. In this hybrid role, you will be responsible for delivering efficient, high-quality support to users of our platforms Shipox and Storfox. The ideal candidate is someone with strong communication skills, a customer-first mindset, and the ability to understand and troubleshoot basic technical issues.

Key Requirements:

• strong customer-centric mindset
• Fluent verbal communication skills in English.
• Basic technical understanding (can handle SaaS platform support, basic troubleshooting)
• 6 month– 2 years of experience.
• Ability to handle multiple tasks, work under pressure, and maintain composure
• Familiarity with ticketing systems and remote support tools is a plus

Responsibilities:

• Provide timely and efficient support to Shipox and Storfox customers
• Understand customer workflows and assist with queries or issues
• Log, track, and follow up on support tickets accurately
• Collaborate with internal teams for problem resolution
• Conduct basic training sessions or walkthroughs for new customers

To Apply: Send your resume to neha.faisal@zip24.com or career@zip24.com

Job Type: Full-time

Pay: Rs50,000.00 - Rs80,000.00 per month

Work Location: In person