Group Health Insurance Account Manager

About the job
Job Title: Key Accounts Manager – Group Health & Life Insurance
Department: Corporate Sales / Client Servicing
Location: Karachi
Reporting to: Head of Corporate Sales / Director

Job Summary:
We are seeking a detail-oriented and proactive Key Accounts Manager to manage post-sale client relationships in our group health and life insurance segment. This role is responsible for client onboarding, policy servicing, claims coordination, account management, and acting as a bridge between the client and insurance companies.

Key Responsibilities:
Onboard clients after the sale and ensure smooth policy activation.
Collect and verify all necessary KYC and compliance documentation.
Conduct orientation/awareness sessions to educate HR/admin teams and employees about policy usage, claim procedures, and value-added services.
Maintain updated client records, employee data, endorsements, and timely policy additions or deletions.
Track and manage all claims (in-patient, out-patient, death, disability, etc.) and follow up for timely resolution with insurance partners.
Provide monthly/quarterly account statements, claims reports, and utilization summaries.
Handle all service requests, escalations, and issue resolution in a professional and timely manner.
Collect relevant data from clients for underwriting, policy renewal, and comparison purposes.
Compare quotes and policy benefits from multiple insurance providers and prepare detailed proposals for client review.
Build and maintain strong relationships with HR/Admin focal points of assigned clients.
Ensure timely renewal discussions, pre-renewal analysis, and endorsements.
Coordinate with internal sales, operations, and claims teams for seamless service delivery.
Stay updated on industry trends, insurance product changes, and market competition.

Qualifications & Skills:
Bachelor’s degree in Business, Insurance, or related field (Master’s preferred).
Minimum 2-3 years of experience in group insurance servicing or client relationship management.
Excellent communication and interpersonal skills.
Strong organizational and data management capabilities.
Knowledge of group insurance policies, underwriting, and claims handling processes.
Proficiency in Microsoft Excel, Word, and reporting tools.

What We Offer:
Competitive salary and benefits (PKR 70,000 to 90,000 per month).
Health insurance coverage.
Opportunity to work with top-tier insurance providers.
Supportive and professional work environment.
Growth opportunities within a dynamic and expanding company.

To Apply:

Send your CV to [email protected] with the subject line: Application – Key Accounts Manager

Benefits found in job post

Disability insurance
Medical insurance