International CSR

Customer Support Representative – US Operations
Build Your Career with ABS International

ABS International is a US-based organization with a well-established operations center in Karachi since 2009. Unlike conventional BPOs, we own and manage all of our brands, campaigns, and customer support operations in-house. This allows us to provide outstanding customer experiences while offering our employees stable, long-term career growth.

With over 16 years of industry expertise and a team of 200+ professionals, ABS International has earned a reputation for operational excellence, employee development, and a positive workplace culture. As we continue to expand our US Operations, we are looking for motivated and customer-oriented individuals to join our growing team.

About the Role

As a Customer Support Representative, you will serve as the primary point of contact for our US-based customers. Your role will involve assisting customers, resolving inquiries efficiently, and ensuring every interaction reflects our commitment to exceptional service.

Whether you're starting your professional journey or looking to strengthen your customer service skills, we provide fully paid training, continuous coaching, and ongoing career development to help you succeed.

Key Responsibilities

• Manage inbound and outbound customer interactions with professionalism and courtesy.
• Respond to customer inquiries promptly while resolving concerns accurately and effectively.
• Deliver an exceptional customer experience through clear communication and problem-solving.
• Maintain accurate customer records and update information using CRM systems.
• Work closely with supervisors and team members to achieve individual and team performance targets.
• Adhere to company policies while maintaining the highest standards of professionalism.

Who Should Apply?

We encourage applications from:

• Intermediate, O-Level, and A-Level students or graduates.
• Bachelor's degree students and graduates.
• Fresh graduates and entry-level professionals.
• Individuals with excellent English communication skills and a genuine passion for customer service.

Preferred Qualifications

• Strong spoken and written English communication skills.
• Basic computer knowledge with good typing speed.
• Excellent interpersonal, listening, and problem-solving abilities.
• Positive attitude with a customer-first mindset.
• Ability to thrive in a fast-paced, team-oriented environment.
• Eagerness to learn and build a long-term career.

Experience

No prior experience is required.

We welcome fresh candidates who possess strong communication skills, enthusiasm, and a willingness to learn. Our structured paid training program, combined with ongoing coaching and mentorship, equips you with the practical knowledge and confidence needed to succeed in customer support.

Job Details

Position: Customer Support Representative – US Operations

Employment Type: Full-Time | Permanent | On-Site

Location: Gulistan-e-Johar, Block 14 or Gulshan-e-Iqbal, Block 13-C, Karachi

Working Days: Monday to Saturday

Shift Options (Fixed):

• 6:00 PM – 2:00 AM
• 10:00 PM – 6:00 AM

Work Mode: On-Site

Important: This is a permanent on-site position with fixed evening or night shifts. Morning shifts, rotational schedules, and remote work are not available. Please apply only if you are comfortable with the specified working hours.

Compensation & Benefits

• Monthly Salary: PKR 40,000 – 45,000
• Performance-based incentives.
• PKR 3,000 monthly punctuality bonus.
• Fully paid training from your first day.
• Continuous coaching, mentoring, and professional development.
• 15 days of paid annual leave with a leave encashment option.
• Permanent full-time employment.
• Safe, professional, and supportive work environment.

Why Choose ABS International?

At ABS International, our employees are at the heart of everything we do. We are committed to creating a workplace where every team member is valued, supported, and encouraged to achieve their full potential.

Our collaborative culture, structured training, and clear career progression provide the foundation for long-term professional success.

What Makes Us Different?

• Over 16 years of industry experience.
• Direct US principal company.
• Team of 200+ professionals.
• Comprehensive paid training and structured onboarding.
• Continuous coaching and dedicated mentorship.
• Positive, collaborative, and professional work environment.
• Stable, long-term career opportunities.

Apply Today

If you have strong communication skills, enjoy helping people, and are ready to build a rewarding career in customer support, we'd love to welcome you to the ABS International team. Apply now and take the next step toward a successful future.

Pay: Rs40,000.00 - Rs45,000.00 per month

Application Question(s):

• Are you comfortable commuting to Gulistan-e-Johar, Block 14 in Karachi, Daily

Work Location: In person