International Customer Support Representative

Job details

Rs 80,000 - Rs 100,000 a month

Full-time

Karachi

Full job description

Cross-Functional Support

• Collaborate effectively with Billing, Customer Service, Operations, and other departments to ensure smooth coordination and timely completion of tasks.
• Provide cross-functional assistance on special projects, client-specific assignments, process improvements, and other operational initiatives as required.
• Support team members with workload management, task completion, and issue resolution to help ensure departmental deadlines and operational objectives are consistently met.
• Coordinate with relevant teams to gather information, resolve discrepancies, follow up on pending items, and communicate updates in a timely manner.
• Assist with urgent or high-priority requests and demonstrate flexibility when business needs require shifting priorities.
• Identify opportunities to improve workflow efficiency, communication, and coordination between departments.
• Maintain clear and professional communication with internal teams and clients while ensuring tasks are completed accurately and within established timelines.
• Skills & Qualifications
• Prior experience in Billing and Customer Service Representative (CSR) roles, with a strong understanding of billing processes, customer inquiries, and issue resolution.
• Strong organizational and time-management skills, with the ability to prioritize multiple tasks while maintaining accuracy and attention to detail.
• Excellent verbal and written communication skills, with the ability to communicate professionally and effectively with clients, coworkers, and cross-functional teams.
• Ability to multitask, prioritize competing deadlines, and work effectively in a fast-paced environment while maintaining quality and productivity.
• Proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook, with the ability to work efficiently with spreadsheets, reports, email correspondence, and documentation.
• Experience working with CRM systems and other business/operations software, with the ability to learn and adapt to new platforms quickly.
• Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes, and determine appropriate solutions.
• Proactive and self-motivated approach, with the ability to identify pending tasks, follow up without constant supervision, and take ownership of responsibilities.
• Strong teamwork and collaboration skills, with the ability to work independently while contributing positively to shared team goals.
• Ability to maintain confidentiality, accuracy, professionalism, and attention to detail when handling client and business-related information.

Pay: Rs80,000.00 - Rs100,000.00 per month

Work Location: In person