International Ticket Sales Specialist

About the job

Company Description NXTFLIGHT’s Travel Management division provides tailored business travel solutions that scale with organizations of all sizes and industries. The company combines expert 24/7 human support with experienced travel specialists who manage complex itineraries and continuously optimize travel programs. Clients benefit from exclusive savings through specially negotiated airfares, hotel rates, and car rental deals aggregated from hundreds of airlines and millions of accommodations.

Role Description

This role is responsible for handling customer inquiries, recommending suitable travel options, and processing ticket sales for flights and related services. The specialist will manage reservations, issue and reissue tickets, handle changes and cancellations, and ensure accuracy in fare calculations and documentation. Daily tasks include providing high-quality customer service, resolving issues promptly, and maintaining up-to-date knowledge of airline policies, routes, and promotional offers. The role also involves working closely with internal teams to support corporate travel programs, meet sales targets, and contribute to an efficient, customer-focused ticketing operation.

Must Have Experience:

Reissue, refund, and exchange First and Business Class tickets in accordance with complex premium fare rules Issue,.

Hands-on GDS experience. Sabre, Amadeus, Apollo, Galileo or Worldspan. This is the requirement, not a preference. Tell us which one and how long.

Experience booking for business travellers rather than leisure. Corporate, government, university or agency-side all count.

Comfort with ticketing mechanics. Exchanges, reissues, voids and residual value.

Composure on the phone with a traveller who is already stranded and already annoyed.

Accuracy under time pressure. A wrong record locator costs real money.

Monitor and secure corporate negotiated premium fares, alliance fares, and upgrade instruments.