Marketing & Customer Service Coordinator

Marketing & Customer Service Coordinator

Employment Type: Full-Time

About the Role

We are looking for a confident, organized, and highly communicative Marketing & Customer Service Coordinator.

This is a hands-on position that sits between our marketing teams, management, customers, and content production activities. The successful candidate must be comfortable coordinating multiple tasks, communicating professionally with customers, attending content shoots, appearing on camera when required, and preparing accurate weekly marketing reports.

This is not a purely desk-based marketing role. You must be willing to visit locations where content is being filmed or produced and actively coordinate with the people involved.

Key ResponsibilitiesMarketing Coordination

Coordinate between management, internal teams, external marketing teams, agencies, content creators, and other relevant parties.
Follow up on marketing tasks to ensure work is completed correctly and on time.
Coordinate content shoots and attend locations where videos and other marketing content are being produced.
Help organize products, people, locations, schedules, and other requirements needed for content production.
Communicate clearly with marketing teams regarding upcoming campaigns, requirements, approvals, and deadlines.
Maintain organized records of marketing activities.
Social Media & Customer Service

Manage incoming customer inquiries through Instagram, Facebook, Meta platforms, and other assigned digital channels.
Respond to customers professionally, clearly, and promptly.
Handle customer complaints according to company procedures.
Identify complaints that need to be escalated to management.
Maintain proper records and documentation for complaints.
Follow the required company procedure for replacements, refunds, or other complaint resolutions.
Prepare necessary complaint or replacement documentation and obtain management approval and signatures when required.
Follow up with customers until cases are properly resolved and closed.
Maintain a professional and respectful tone even when dealing with difficult or unhappy customers.
Content & On-Camera Responsibilities

Be comfortable attending video and content production shoots.
Have the confidence to appear and speak on camera when required.
Communicate naturally and professionally when representing the company.
Assist the marketing team during shoots with coordination, organization, and execution.
Reporting & Marketing Budgets

Prepare a weekly marketing and Meta report covering the company's brands and marketing activities.
Track Meta advertising expenditure and marketing budgets.
Maintain accurate records of advertising spend.
Report weekly spending, campaign activity, customer inquiries, complaints, and other required marketing information to management.
Highlight unusual spending, customer-service issues, or matters requiring management attention.
Ensure reports are accurate, organized, and submitted on time.
Requirements

Excellent spoken and written English is mandatory.
The interview will be conducted in English, as strong English communication is an essential part of this position.
Applicants who are unable to comfortably communicate with customers and management in English should not apply.
Strong communication and interpersonal skills.
Confident speaking with customers by message, phone, and in person.
Comfortable appearing and speaking on camera.
Strong organizational and follow-up skills.
Able to manage multiple tasks and priorities without losing track of details.
Comfortable working with Instagram, Facebook, Meta Business Suite, and other social media platforms.
Basic understanding of digital marketing and Meta advertising.
Able to work with spreadsheets and prepare clear weekly reports.
Comfortable working with numbers and monitoring marketing expenditure.
Able to follow established procedures and maintain accurate documentation.
Professional when handling complaints and difficult customer situations.
Reliable, punctual, proactive, and able to take ownership of assigned responsibilities.
Willing and able to travel locally to content-production locations when required.
Preferred Experience

Previous experience in one or more of the following areas will be an advantage:

Marketing coordination, social media management, customer service, complaint handling, digital marketing, Meta Business Suite, content production, administrative coordination, or marketing reporting.

Who Will Succeed in This Role?

This position will suit someone who is confident, organized, quick to follow up, and comfortable dealing with different types of people throughout the day.

You should be equally comfortable responding to an unhappy customer, coordinating with a marketing agency, attending a video shoot, speaking on camera, checking Meta advertising expenditure, and preparing a weekly report for management.

We are looking for someone who takes responsibility for getting things completed rather than simply passing messages between departments.

Important Application Requirement

Fluent professional English is essential for this position. The interview will be conducted in English.

Please apply only if you are confident communicating professionally in English and are comfortable handling customers, coordinating marketing activities, and appearing on camera when required.

Pay: Rs31,247.13 - Rs69,774.03 per month

Work Location: In person