Portfolio Head - Online Payments

Summary: This role will be responsible for managing the product portfolio for online payments and overseeing the P&L. The candidate will design, grow, and drive the e-commerce and online payments ecosystem for UBL Pay. The successful candidate should have a strong background in online payment products, with a proven track record of innovation and success in driving online payment solutions. A passion for the growth of online payments in Pakistan and the ability to take a leadership position in the industry are essential.

Job Responsibilities

Strategy & Leadership: Define, communicate, and lead the strategy and vision for the online payments portfolio, ensuring alignment with the bank’s overall business strategy. Conduct regular market scans to maintain UBL's leadership position and identify emerging trends in online payments for relevance.
P&L Management: Oversee the full P&L for online payment solutions. Implement strategies to drive revenue growth and profitability while effectively managing costs.
Product Development & Lifecycle Management: Lead the development and enhancement of UBL’s online payment offerings, ensuring they meet market, regulatory, and business requirements. Own the product roadmap, including strategy, development, and lifecycle management for online payments—covering e-commerce payment solutions, embedded finance, P2P, social media payments, cross-border payments, BNPL, open banking, contactless payments, and more.
Innovation Leadership: Identify and lead continuous innovation within the product portfolio to maintain a leadership position in the market.
Process Optimization: Identify, optimize, and implement process improvement initiatives to enhance profitability, customer experience, and merchant onboarding.
Relationship Management: Build and maintain strong relationships with payment schemes, technology providers, regulatory bodies, and other third-party agents to maximize value for the bank.
Partnership Development: Identify and establish strategic partnerships with fintechs and other financial institutions to drive the uptake of online payments and open banking initiatives. Foster and maintain strong relationships with key stakeholders and partners.
Market Analysis: Conduct market research and analysis to stay informed on industry trends and the competitive landscape. Provide insights and recommendations to enhance the competitive positioning of UBL Pay’s digital payment solutions.
Performance Monitoring & Reporting: Define and monitor performance KPIs for the product portfolio, ensuring timely reporting to regulators, management, and payment schemes.
Customer Focus: Ensure exceptional customer experience and satisfaction across all digital payment and open banking services. Gather and analyze customer feedback to continuously improve service offerings.
Compliance & Risk Management: Ensure all products comply with relevant laws, regulations & scheme mandates. Implement risk management strategies to protect the bank and its customers from financial risks.
Team Leadership: Manage and mentor a team of product managers, analysts, and other supporting staff. Foster a culture of innovation, collaboration, and accountability within the team.

Qualification Requirement:

Bachelor’s degree (or preferably an MBA) from a reputable university.

Experience Requirement:

At least 8 years of professional experience, with a strong background in managing P&L and online payment products.