Sales Advisor

About Us

Our purpose here at Get Licensed is to make our world a safer place, and our product promise is to make the Security Industry more efficient by leveraging technology. We also have a people's promise, as without people we are nothing - we believe that looking after our people is paramount, and the pathway to success. Our people promise to provide joy, knowledge, and prosperity for our team members, customers, and shareholders. Get Licensed is a technology business at heart (the majority of our team are developers or tech wizards), and we are at an incredibly exciting stage of our business, having grown 70% year-on-year since 2020.

Role Overview:

Join our Sales team as a B2B Sales Advisor and play a key role in connecting prospective and existing customers with the right training solutions through Get Licensed.

In this role, you’ll engage with leads and customers across multiple channels—including inbound and outbound calls, live chat, and email—providing personalised guidance and support. You’ll assist in promoting our courses, offering tailored recommendations based on customer needs.

The role also involves maintaining accurate sales records, monitoring trends, and contributing ideas to enhance conversion rates. It’s well-suited to individuals with strong communication skills, a positive and proactive mindset, and the ability to manage multiple tasks in a fast-paced, collaborative environment.

Key Responsibilities:

Engage with inbound leads through calls, chat platforms, and email to address inquiries, share product information, and support lead conversion.
Support outbound sales initiatives by reaching out to potential customers and contributing to new business development.
Respond to customer questions via live chat and email to help ensure a smooth and positive experience.
Assist in upselling and upgrading plans for existing customers through personalized outbound outreach.
Maintain accurate sales records and track performance metrics using internal tools and systems.
Share daily sales updates with the Sales Manager, including highlights, challenges, and progress.
Participate in the end-to-end sales process, from initial lead contact to final conversion.
Collaborate with the team to analyze sales data, identify patterns, and explore opportunities for improved conversions and workflows.

Required Skills and Qualifications:

Strong written and verbal communication skills in English
Previous experience in tele-sales is a plus
Friendly, enthusiastic, and professional telephone manner
Confident communicator with the ability to engage effectively with diverse audiences
Active listening skills with a focus on understanding customer needs
Positive attitude with a high level of empathy and customer-centric mindset
Adaptable to change and comfortable managing multiple tasks simultaneously
Proactive and accountable approach to work
Strong problem-solving abilities and a solution-focused mindset
High attention to detail and accuracy
Well-organized with effective time management skills
Comfortable working with a variety of computer systems and digital tools

Expected Behaviours:

We are committed to achieving excellence, whilst having fun and being highly curious. We are passionate about hiring fantastic individuals who thrive in an open, fast-paced and collaborative environment, who are accountable to themselves, take responsibility from day one, and are willing to roll their sleeves up to get stuff done.

There are certain behaviours that we expect from our colleagues, and the key ones are set out below. Fundamentally we expect everyone at Get Licensed to Do The Right Thing. We measure performance against these behaviours as part of each employee’s quarterly review:

Be empathetic — Be kind and treat others how you would like to be treated
Remain curious — ask questions, continually learn, and strive for better
Empower people — share your knowledge, lend a helping hand, and make people feel valued
Think big — Think differently, be agile, act on great ideas quickly – there is always a better way of doing something
Delivery quality — Work to a standard of which you are proud - be efficient, take ownership, deliver and celebrate successes