Sales Engineer

Who we are:

Sailun Group (https://en.sailungroup.com/) is one of the world's leading tyre development and manufacturing companies with a mission to bring the best customer experience with our cutting-edge technology and high commitment to quality. Sailun, being one of the fastest globally growing tyre companies, has been progressing upward steadily every year in the global industry ranking. With the passion of making great tyres for the future and providing innovative solutions to our customers, the company continuously invests in tyre research and development, and intelligent production which evolves in the complete tyre ecosystem from upstream to downstream. A diversified portfolio of tyre products has now reached 150+ countries and regions in the Americas, Europe, Asia and Africa. With over 13,000 dedicated talents, we are heading to extend our operating footprints in the major markets to best serve the local customer needs, and aspiring to become the leader of local market.

Essential Functions:

Customer Support & Service：Provide professional technical support to address customer inquiries on tire usage, maintenance, and troubleshooting, while also conducting customer training.
On-Site Technical Support & Problem Solving：Conduct on-site inspections, diagnostics, and repairs to ensure tire safety and performance.
Data Collection & Analysis：Record tire usage data and analyze customer feedback to generate reports and propose improvement recommendations.
Internal Collaboration & Report Management：Collaborate with relevant departments to handle customer feedback, submit service reports, and track the progress of claims.
Quality Control & Improvement：Review and process claims to ensure timely resolution, driving continuous improvement in products and services.

Skills and Qualifications:

Professional skills: customer-centric, emergency handling, work planning and executing.
General skills: learning and feedback, internal and external communications, stress tolerance, emotional management.
Computer skills: Excel, Powerpoint, etc.
Language: English.

Preferred Education and Experience：

Bachelor's Degree, or equivalent experience in business.
Have knowledge in tires business

What We Can Offer:

A platform to raise your innovative ideas and bring them into realization, make your mark in the tyre industry and beyond;
Being part of a rapidly growing company which strives for further success worldwide;
Being immersed in a people-oriented culture built on trust and respect;
Being part of a diverse, fun, high-spirited and empowered team and interacting with counterparts from other regions internationally and colleagues from varied disciplines;
A commitment to train and develop you continuously throughout your career;
A career path that allows you to demonstrate your full potential;
Competitive compensation and benefits package and non-financial recognition to reward your dedication and achievements.

Sounds appealing to you? Don't hesitate to get in touch and send your CV to [email protected] with your salary expectation and the earliest possible on board date.
We sincerely look forward to hearing from you!