Sales Executive

Job Description

Responsibilities:

Managing Online Sales:

• Handle and process online sales through various e-commerce platforms (website, social media, etc.).
• Assist customers with product inquiries and guide them to make purchases, ensuring a smooth transaction process.

Customer Communication:

• Respond promptly to customer queries via email, chat, and phone calls.
• Maintain excellent communication with customers to build strong relationships and ensure satisfaction.

Phone Support:

• Attend incoming calls related to product inquiries, order statuses, and other sales-related questions.
• Provide clear and concise information on products, pricing, and promotions.

Follow-ups and Feedback:

• Follow up with customers post-purchase to ensure satisfaction and address any concerns.
• Collect customer feedback to improve services and sales processes.

Product Knowledge:

• Keep up to date with product information and pricing to better assist customers with accurate details.
• Be able to highlight key features and benefits of products to enhance customer decision-making.

Order Management:

• Assist with tracking online orders, ensuring timely fulfillment, and resolving any order issues.

Sales Growth:

• Support in driving sales through effective communication and relationship-building strategies.
• Suggest promotions and discounts to encourage repeat business and upselling opportunities.

Requirements:

• 1+ year of experience in online sales, customer service, or a similar role.

Excellent communication skills (verbal and written).

• Comfortable answering calls and engaging with customers in a professional manner.

Good understanding of online sales platforms and basic CRM tools.

A proactive and customer-focused mindset

Other Details:

Experience: 1+ years Timings: 5 pm - 2 am (Night Shift)

Work Days: Monday to Saturday (Saturday can be Remote)