Key Account Manager

About the job

Company Description Isekai Digital is a digital experience studio focused on helping brands move beyond ordinary online presence into immersive, purposeful digital ecosystems. Working at the intersection of strategy, design, technology, and AI, the studio builds scalable environments where brands can grow, connect with audiences, and perform. Its work spans web and app development, digital experience design, brand and digital strategy, and future-focused AI solutions. Each project is treated as a system rather than a single deliverable, ensuring clarity, consistency, and long-term impact for clients. Isekai Digital partners with brands that want intentional, distinctive digital experiences instead of generic solutions.

Role Description The Key Account Manager is a full-time, remote role responsible for managing and growing strategic client relationships across Isekai Digital’s portfolio. This role oversees key accounts, ensuring high client satisfaction, retention, and expansion through proactive communication, problem-solving, and tailored digital solutions. Day-to-day tasks include understanding client goals, coordinating internal teams (strategy, design, technology, and AI), preparing account plans, tracking performance against KPIs, and identifying opportunities for upselling and cross-selling services. The Key Account Manager will manage project timelines and expectations, handle escalations, and provide regular business reviews and insights to clients. This position also contributes to refining internal processes, supporting business planning, and ensuring that client engagements are aligned with Isekai Digital’s vision of immersive, system-driven digital experiences.

Qualifications

• Candidates should possess strong Key Accounts and Account Management skills, including experience handling strategic clients and complex digital projects.
• Candidates should possess solid Analytical Skills and Business Planning capabilities to interpret data, build account plans, and support revenue growth.
• Candidates should possess excellent Customer Service skills with a focus on proactive communication, client advocacy, and long-term relationship building.
• Relevant experience in digital agencies, technology, or SaaS environments, with familiarity in digital experience design, web/app development, or AI-driven solutions.
• Strong written and verbal communication skills, ability to collaborate with cross-functional teams, and comfort working in a fully remote, fast-paced environment.
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience; experience managing international accounts is a plus.