Medical Assistant (Dental)

About the job
Position Code: [BY-DC]

Position Type: Full-Time

Work Hours: 8:00 AM - 5:00 PM CDT

Work Days: Monday – Saturday (Schedule to be finalized)

Salary: Starting at $5 - $6 per hour (depending on experience)

The client is a growing U.S.-based dental practice focused on delivering high-quality, patient-centered care in a modern and welcoming environment. They are committed to helping patients achieve healthy, confident smiles through exceptional service and efficient systems
.To support their continued growth, they are expanding their virtual team. As a Medical Virtual Assistant (Dental), you will be a vital part of the front-office operations—handling scheduling, patient communication, insurance verification, and administrative tasks to ensure a smooth and professional experience for every patient

.

Key Responsibilities Coordinate appointment scheduling and reminders Manage patient records and maintain confidentiality Assist with claims processing and insurance verification Handle patient inquiries, messages, and general correspondence Prepare and organize documents, reports, presentations, and spreadsheets Oversee email and text communications – sorting, responding, prioritizing, and sending newsletters Provide billing support Perform reactivation calls and scheduling, clearly communicating next steps to patients Support the team with other administrative and provider-assistance ta
sksUtilize Dentrix Ascend software for scheduling, patient records, and billing

Qualifications & Experience 

Proven experience as a Medical Virtual Assistant, preferably in dental settings Experience using Dentrix Ascend is preferred Experience in: Remote Patient Monitoring Telephone triage Patient Care Coordination Dental Reception & Billing Reactivation and appointment confirmations Fast and accurate data entry with attention to detail Responsive and collaborative communication with the on-site team HIPAA-compliant work practices and understanding of patient privacy protocols Ability to analyze KPIs and productivity metrics

What We’re Looking For Empathy & Professionalism: Patient-centered approach with a calm and courteous demeanor Excellent Communication Skills: Fluent in English, both spoken and 
written Problem Solver: Able to independently handle common issues and know when to escalate Detail-Oriented: Precision in handling sensitive information and financial data Tech-Savvy: Comfortable using digital platforms, including email, video conferencing, and dental management software 

Technical Requirements

Reliable laptop or desktop
computer High-speed internet (minimum 10 Mbps)Noise-canceling headset for clear communication Webcam for video meetings A quiet, professional home office setup

Additional Requirements HIPAA Compliance: Must demonstrate understanding of and adherence to HIPAA 
regulationsWillingness to undergo a background check (NBI or local police
clearance)Must be comfortable with on-camera vid
eo meetingsNo concurrent employment during scheduled
work hoursRequired: Short video introduction as part of your

application